Overview

Microsoft Dynamics Enterprise Resource Planning (ERP) business solution software empowers your organization to be more productive and enables your systems to adapt as you grow. Dynamics Customer Relationship Management (CRM) can help reduce costs and increase profitability by organizing and automating business processes which nurture customer satisfaction. Currently, we offer 2 modules, which can help prepare you to be certified as a Microsoft Certified Technology Specialist (MCTS).

Mircosoft Dynamics CRM 2011 Applications 

This course and examination are intended for individuals who plan to implement, use, maintain, or support Microsoft Dynamics CRM 2011 in their organization.  The exam is also intended for service schedulers, administrators, office managers, CEOs, and consultants who want to demonstrate foundational understanding of the application functionality.

 

Topics Covered:

  • Configuring a Microsoft Dynamics CRM Organizational Structure

  • Managing Users & Teams and Security

  • Customizing Attributes and Entities

  • Customizing Relationships and Mappings

  • Configuring Auditing

  • Managing Forms, Views, and Charts

  • Implementing a Microsoft Dynamics CRM Solution

Additional Skills Recommended:

General working knowledge of Microsoft Dynamics CRM 2011 usage and of solving real-world business problems by using Microsoft Dynamics CRM 2011, Microsoft Office, Windows operating systems, Windows Internet Explorer, and the Customer Relationship Management process (CRM).

Microsoft Dynamics AX 2012 Trade and Logistics

This course and examination are intended for individuals who are accountable for the typical daily procedures required to effectively use Microsoft Dynamics AX 2012 trade and logistics functionality. This audience typically includes product designers, store managers, sales and purchase managers, salespeople, purchasers, and other people responsible for bill of materials (BOM) setup and administration, trade and logistics, inventory and warehouse management, and product information management.

 

Topics Covered:

  • Managing the Supply Chain Foundation

  • Managing Distribution and Trade

  • Managing Bills of Material

 

Additional Skills Recommended:

General working knowledge of purchase and inbound operations, sales and outbound operations, and inventory management. Working knowledge of Windows 7 and Microsoft Office 2010.